My account registration

1. AGREE TO CONTINUE
   The Online Services Website contains the conditions of use which apply to your access to and use of the site and other terms and conditions that apply to direct debit payment arrangements that you may wish to establish. By using this site, you agree to be bound by the terms and conditions in relation to your use or the performance of this Website, and the information, services and material contained in it or provided by it. If you do not accept the terms and conditions, please exit this Website.
2. READ CAREFULLY
   You should read the terms and conditions carefully.
   
   In the terms and conditions:
   - "we", "our" or "us" means Synergy;
   - "you" or "your" means the person who accepts the terms and conditions
   “the site” or “this site” means the Synergy Online Services Website.
   
   Acceptance by you of these terms and conditions binds you and all of your employees, officers and agents to comply with the terms and conditions.
3. YOUR PRIVACY
   We are committed to protecting your privacy. We will comply with our statutory and contractual obligations to you with respect to preserving the confidentiality of information relating to your use of this web site, and accordingly will not release information relating to your use of this Website to a third party without your consent. If you agree to the direct debit arrangements we will disclose relevant information to our bank and to your bank. By using this Website you agree that information collected relating to your use of this Website including your e-mail address may be used by us to analyse use of the Website and to tailor marketing of products and services to you by us, and our subsidiaries and associated companies and/or our advertising agency(s) and marketing consultant(s).
4. SECURE SECTIONS
   Certain information contained in this Website is provided for, and may only be accessed by, our current electricity customers who have registered for use of this site.
5. USER IDENTIFICATION AND PASSWORD
   You will be asked to select a unique user identification and password, which we will use to identify you when you transact business with us via this site.
   
   You must use your user identification and password to:
   - Access and use this site; and
   - Enable us to identify you.
6. PASSWORD SECURITY
   - You must keep your record of your user identification and password secure and protected.
   - You must only keep one record of your user identification and password
   - You must keep your record of the user identification, password, account number and confidential identification details you have provided separate and apart from each other.
   - Do not tell any unauthorised person your user identification and/or password.
   - Do not allow any unauthorised person to read, watch, you enter, or hear your user identification and/or password.
   - You must inform us as soon as possible if you become aware of unauthorised access to your user identification, password or other confidential identifying code, or of the loss or theft of a record of any of your user identification and password, or if you suspect that your user identification and/or password have become known to someone else.
7. YOUR INFORMATION
   - All information provided by you in making use of this Website or any of the information, services or material provided by this Website must be accurate and complete. You must immediately update this information if it changes.
   
   - If any of your information is incomplete or inaccurate, we may deny you access to this Website.
   
   - You must not disclose your user identification and/or password to any third party or use your user identification and/or password for any unauthorised purpose.
8. CHECKING ACCOUNT RECORDS
   You should check your energy account records and bank account records carefully to reconcile them and promptly report to us as soon as you become aware of any errors, transactions that you did not authorise, or you think may have been made by someone else without your permission.
9. TERMS AND CONDITIONS MAY CHANGE!
   The only terms and conditions which are binding upon us are:
   - those set out in the terms and conditions; and
   - those which are imposed by law and which may not be lawfully excluded.
   
   We may vary the terms and conditions at any time and without notice by posting the varied terms and conditions on this Website. Your continued use of this Website after the terms and conditions have been varied, constitutes your acknowledgment that you accept the changes to those set out in these terms and conditions and at this Website; and that you agree to be bound by the varied terms and conditions.
10. WHAT HAPPENS WHEN YOU USE THIS SITE?
    - We are authorised to act upon all instructions given through this site or by telephone using your user identification and password. We may, as part of our security procedures, record and retain telephone instructions.
    
    Transactions made through this site or by telephone:
    - Are governed by the terms and conditions (including any terms and conditions that relate to direct debits).
    - May be processed at our option within 3 business days.
    - May be limited to specific amounts.
    
    We will take such reasonable precautions as may be necessary to ensure that information concerning your affairs transmitted to us through this site will remain confidential and protected from unauthorised access. But we will not otherwise be liable for any unauthorised access by any means to that information.
    
    We may cancel your access to this site at any time without notice if we believe your user identification and password are being used, or will be used, in a way that will cause losses to you or us.
11. IF THE SITE IS OFF-LINE
    It is your responsibility to use other means of effecting transactions and obtaining information if for any reason you are unable to use this site.
    
    We undertake to make all reasonable efforts to ensure that this site is available to you during the hours specified by us. However from time to time when this site is not available ("off-line") we are not liable to you for or in connection with:
    
    - Failure of the site to perform in whole or in part, any function which we have specified it will perform;
    - The unavailability of the site to you in whole or in part because of the failure of the communication network, ancillary equipment or any circumstance beyond our reasonable control; or
    - Delays or errors in the execution of any transaction or instruction because of the communication network, ancillary equipment or any circumstance beyond our reasonable control.
12. ACCURACY OF INFORMATION
    Except to the extent that liability may not lawfully be excluded, we will not be under any liability to you (or any of your officers, agents or employees) for any direct or indirect loss or damage (including without limitation consequential loss or damage, loss of profit or anticipated profit, loss of data, loss of use, damage to goodwill and loss due to delay) however caused (including without limitation due to breach of contract, negligence and/or breach of statute) which may be suffered or incurred or which may arise from or in connection with your use of this Website or your use of or reliance upon any of the information, services and/or material contained in it or provided by it to your or our negligence or our breach of our obligations under the terms and conditions.
13. EXCLUSIONS AND LIMITATIONS
    All statutory or implied terms, conditions or warranties concerning the quality or condition of this Website or any information, service, material, advice or recommendation supplied by us to you through this Website are excluded to the fullest extent permitted by law.
    
    If we breach any term, condition or warranty which is implied by law and which cannot lawfully be excluded, our liability for a breach of the applicable term, condition or warranty (other than a warranty implied by section 69 of the Trade Practices Act 1974 (Cth) or corresponding state legislation) is limited to, at our election:
    - the resupply of the relevant advice, service, recommendation or information; or
    - the payment to you of the cost of having the relevant advice, service recommendation or information supplied again.
    
    The information contained at this Website is provided by us in good faith and we have taken all reasonable care in providing it. However, changes or events may occur which cause the information to be inaccurate or out of date. Accordingly, we do not warrant the accuracy or currency of that information and any reliance by you upon that information is at your sole risk.
14. CHANGES TO TERMS AND CONDITIONS
    - We reserve the right to vary the terms and conditions.
    - We will give you at least 14 days notice of any variations through the Online Services Website or in press advertisements or by letter, newsletter, or on your bill.
    - Our obligation to give you advance notice does not apply if variations are required in an emergency to restore or maintain the security of the Online Services Website.
15. SPECIAL CONDITIONS OF USING THE DIRECT DEBIT SERVICE
    See the separate terms and condition for direct debit arrangement located in the registration section of the Online Services Website.
16. TRADE PRACTICES ACT / ACCC
    Any one of the terms and conditions which purports to exclude, limit or modify or has the effect of excluding, limiting, or modifying our liability to you, is subject to any non-excludable liability imposed on us by the Trade Practices Act 1974 (Cth).
17. LINKS TO OTHER SITES
    This Website may contain links to Websites maintained by other organisations. We have no affiliation with those Websites, do not endorse any material on those Websites and do not provide any warranty, or assume any responsibility regarding the quality, accuracy, source, merchantability, fitness for purpose or any other aspect of the material on those Websites.
18. COPYRIGHT
    We own copyright in the contents of this Website. You may access and display these pages on a computer or a monitor, and print out for your personal or internal business use any page or part of any page of this Website. All other use, copying or reproduction (including reproduction on any other Website) of any part of this Website is prohibited.
19. VIRUSES
    We do not represent or warrant that this Website and any other information or material contained in, downloaded or accessible from this Website, is free from computer viruses (including macro viruses) or any other defect or error which may affect your software or systems. You should protect your software and systems by installing and implementing your own security checks and systems.
20. COOKIES
    This Website uses a feature of your Internet browser called a "cookie" to manage security and store report parameter information. If your browser does not support cookies, or you have disabled this functionality, you will be unable to use this Website.
21. GOVERNING LAW
    The law of Western Australia governs these terms and conditions, and you and we submit to the non-exclusive jurisdiction of the Courts of Western Australia and the Federal Court of Australia.

1. AGREE TO CONTINUE
   The Online Services Website contains the conditions of use which apply to your access to and use of the site and other terms and conditions that apply to direct debit payment arrangements that you may wish to establish. By using this site, you agree to be bound by the terms and conditions in relation to your use or the performance of this Website, and the information, services and material contained in it or provided by it. If you do not accept the terms and conditions, please exit this Website.
2. READ CAREFULLY
   You should read the terms and conditions carefully.
   
   In the terms and conditions:
   - "we", "our" or "us" means Synergy;
   - "you" or "your" means the person who accepts the terms and conditions
   “the site” or “this site” means the Synergy Online Services Website.
   
   Acceptance by you of these terms and conditions binds you and all of your employees, officers and agents to comply with the terms and conditions.
3. YOUR PRIVACY
   We are committed to protecting your privacy. We will comply with our statutory and contractual obligations to you with respect to preserving the confidentiality of information relating to your use of this web site, and accordingly will not release information relating to your use of this Website to a third party without your consent. If you agree to the direct debit arrangements we will disclose relevant information to our bank and to your bank. By using this Website you agree that information collected relating to your use of this Website including your e-mail address may be used by us to analyse use of the Website and to tailor marketing of products and services to you by us, and our subsidiaries and associated companies and/or our advertising agency(s) and marketing consultant(s).
4. SECURE SECTIONS
   Certain information contained in this Website is provided for, and may only be accessed by, our current electricity customers who have registered for use of this site.
5. USER IDENTIFICATION AND PASSWORD
   You will be asked to select a unique user identification and password, which we will use to identify you when you transact business with us via this site.
   
   You must use your user identification and password to:
   - Access and use this site; and
   - Enable us to identify you.
6. PASSWORD SECURITY
   - You must keep your record of your user identification and password secure and protected.
   - You must only keep one record of your user identification and password
   - You must keep your record of the user identification, password, account number and confidential identification details you have provided separate and apart from each other.
   - Do not tell any unauthorised person your user identification and/or password.
   - Do not allow any unauthorised person to read, watch, you enter, or hear your user identification and/or password.
   - You must inform us as soon as possible if you become aware of unauthorised access to your user identification, password or other confidential identifying code, or of the loss or theft of a record of any of your user identification and password, or if you suspect that your user identification and/or password have become known to someone else.
7. YOUR INFORMATION
   - All information provided by you in making use of this Website or any of the information, services or material provided by this Website must be accurate and complete. You must immediately update this information if it changes.
   
   - If any of your information is incomplete or inaccurate, we may deny you access to this Website.
   
   - You must not disclose your user identification and/or password to any third party or use your user identification and/or password for any unauthorised purpose.
8. CHECKING ACCOUNT RECORDS
   You should check your energy account records and bank account records carefully to reconcile them and promptly report to us as soon as you become aware of any errors, transactions that you did not authorise, or you think may have been made by someone else without your permission.
9. TERMS AND CONDITIONS MAY CHANGE!
   The only terms and conditions which are binding upon us are:
   - those set out in the terms and conditions; and
   - those which are imposed by law and which may not be lawfully excluded.
   
   We may vary the terms and conditions at any time and without notice by posting the varied terms and conditions on this Website. Your continued use of this Website after the terms and conditions have been varied, constitutes your acknowledgment that you accept the changes to those set out in these terms and conditions and at this Website; and that you agree to be bound by the varied terms and conditions.
10. WHAT HAPPENS WHEN YOU USE THIS SITE?
    - We are authorised to act upon all instructions given through this site or by telephone using your user identification and password. We may, as part of our security procedures, record and retain telephone instructions.
    
    Transactions made through this site or by telephone:
    - Are governed by the terms and conditions (including any terms and conditions that relate to direct debits).
    - May be processed at our option within 3 business days.
    - May be limited to specific amounts.
    
    We will take such reasonable precautions as may be necessary to ensure that information concerning your affairs transmitted to us through this site will remain confidential and protected from unauthorised access. But we will not otherwise be liable for any unauthorised access by any means to that information.
    
    We may cancel your access to this site at any time without notice if we believe your user identification and password are being used, or will be used, in a way that will cause losses to you or us.
11. IF THE SITE IS OFF-LINE
    It is your responsibility to use other means of effecting transactions and obtaining information if for any reason you are unable to use this site.
    
    We undertake to make all reasonable efforts to ensure that this site is available to you during the hours specified by us. However from time to time when this site is not available ("off-line") we are not liable to you for or in connection with:
    
    - Failure of the site to perform in whole or in part, any function which we have specified it will perform;
    - The unavailability of the site to you in whole or in part because of the failure of the communication network, ancillary equipment or any circumstance beyond our reasonable control; or
    - Delays or errors in the execution of any transaction or instruction because of the communication network, ancillary equipment or any circumstance beyond our reasonable control.
12. ACCURACY OF INFORMATION
    Except to the extent that liability may not lawfully be excluded, we will not be under any liability to you (or any of your officers, agents or employees) for any direct or indirect loss or damage (including without limitation consequential loss or damage, loss of profit or anticipated profit, loss of data, loss of use, damage to goodwill and loss due to delay) however caused (including without limitation due to breach of contract, negligence and/or breach of statute) which may be suffered or incurred or which may arise from or in connection with your use of this Website or your use of or reliance upon any of the information, services and/or material contained in it or provided by it to your or our negligence or our breach of our obligations under the terms and conditions.
13. EXCLUSIONS AND LIMITATIONS
    All statutory or implied terms, conditions or warranties concerning the quality or condition of this Website or any information, service, material, advice or recommendation supplied by us to you through this Website are excluded to the fullest extent permitted by law.
    
    If we breach any term, condition or warranty which is implied by law and which cannot lawfully be excluded, our liability for a breach of the applicable term, condition or warranty (other than a warranty implied by section 69 of the Trade Practices Act 1974 (Cth) or corresponding state legislation) is limited to, at our election:
    - the resupply of the relevant advice, service, recommendation or information; or
    - the payment to you of the cost of having the relevant advice, service recommendation or information supplied again.
    
    The information contained at this Website is provided by us in good faith and we have taken all reasonable care in providing it. However, changes or events may occur which cause the information to be inaccurate or out of date. Accordingly, we do not warrant the accuracy or currency of that information and any reliance by you upon that information is at your sole risk.
14. CHANGES TO TERMS AND CONDITIONS
    - We reserve the right to vary the terms and conditions.
    - We will give you at least 14 days notice of any variations through the Online Services Website or in press advertisements or by letter, newsletter, or on your bill.
    - Our obligation to give you advance notice does not apply if variations are required in an emergency to restore or maintain the security of the Online Services Website.
15. SPECIAL CONDITIONS OF USING THE DIRECT DEBIT SERVICE
    See the separate terms and condition for direct debit arrangement located in the registration section of the Online Services Website.
16. TRADE PRACTICES ACT / ACCC
    Any one of the terms and conditions which purports to exclude, limit or modify or has the effect of excluding, limiting, or modifying our liability to you, is subject to any non-excludable liability imposed on us by the Trade Practices Act 1974 (Cth).
17. LINKS TO OTHER SITES
    This Website may contain links to Websites maintained by other organisations. We have no affiliation with those Websites, do not endorse any material on those Websites and do not provide any warranty, or assume any responsibility regarding the quality, accuracy, source, merchantability, fitness for purpose or any other aspect of the material on those Websites.
18. COPYRIGHT
    We own copyright in the contents of this Website. You may access and display these pages on a computer or a monitor, and print out for your personal or internal business use any page or part of any page of this Website. All other use, copying or reproduction (including reproduction on any other Website) of any part of this Website is prohibited.
19. VIRUSES
    We do not represent or warrant that this Website and any other information or material contained in, downloaded or accessible from this Website, is free from computer viruses (including macro viruses) or any other defect or error which may affect your software or systems. You should protect your software and systems by installing and implementing your own security checks and systems.
20. COOKIES
    This Website uses a feature of your Internet browser called a "cookie" to manage security and store report parameter information. If your browser does not support cookies, or you have disabled this functionality, you will be unable to use this Website.
21. GOVERNING LAW
    The law of Western Australia governs these terms and conditions, and you and we submit to the non-exclusive jurisdiction of the Courts of Western Australia and the Federal Court of Australia.

Synergy respects the confidentiality of your personal information. We use the following guidelines to protect any information you provide to us when you use the Synergy web site.

Our aim is to use any confidential information we collect from you to:

• provide you with the service you have requested;
• allow us to develop new products and services to meet your needs;
• and allow us to communicate with you effectively.

You are able to indicate whether or not you wish to receive this communication from us.

We do not sell or give to other persons or organisations lists containing your personal information.

We will not disclose any personal particulars we hold about you to any third person without your written consent or your implied consent. You give implied consent when you indicate to us that you wish to obtain information about goods or services supplied by others.

We protect your privacy by restricting access to your personal information to those staff who need it, either to process information or to provide you with the services you have asked for.

When you visit the Synergy site, we may consider which pages you visit to help us determine which parts of the site you value, so that we can build and develop our web site to best meet your needs.

From time to time we may undertake customer surveys to collect statistics about our customers for research and product development purposes. You are free to decide whether or not to participate in these surveys.

Other Considerations:

Banner Ads and Cookies

When you browse synergy.net.au and have not registered for any online service from Synergy, you browse anonymously. Personal information - such as your name, address, phone number or Email address - is not collected as you browse. Synergy does, however, use "cookies" to collect information about how our site is used. Information, such as the server your computer is logged onto, your browser type (for example, Netscape or Internet Explorer), and whether you responded to a Synergy banner ad or Email is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to banner ads and Email offers.

Online Product or Service Registration

In order to provide you with a particular product or service online, we may request that you voluntarily supply us with personal information, including your Email address and account number (if you are a Synergy customer), for purposes such as correspondence, site registration, checking your bill, making a purchase, or participating in online surveys and enabling us to provide an online product or service to you in an efficient manner.

If you are known to us as a registered user of a Synergy online service, we may combine information about your use of the Synergy website and the online product or service you utilise with certain other online and offline information we have about you as a Synergy customer and information you have provided to us as well as information available from external sources, such as census bureau data, in order to customise your online experience and present you with relevant online and offline offers and updates. We also use a "cookie" to enable our server to recognise you as a registered Synergy online service user when you re-enter our site.

Cookie Placement

Cookies were originally designed to help a Web site distinguish a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie is a small string of text that a Web site can send to your browser. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your Email address. Currently, Web sites use cookies to enhance the user's visit; in general, cookies can securely store a user's ID and password, personalise home pages, identify which parts of a site have been visited or keep track of selections in a "shopping cart."

Permission Marketing

We may use information you have given us to, for example, provide a service, ensure proper billing, measure consumer interest in our various services and inform you about products and services. If you provide us with your Email address, or have done so in the past, or if we obtain your Email address from another source, we may send you Email offers. These offers may be based on information you provided in your initial transaction with us, in surveys, from information that may indicate purchasing preferences and lifestyle, as well as information available from external sources, such as census bureau data. These Email offers come directly from Synergy.

When we send Emails to you, we may be able to identify information about your Email address, such as whether you can read graphic-rich html Emails. If your Email address is html-enabled, we may choose to send you graphic-rich html Emails.

Please note that we do not provide your Email address to our business partners. However, we may send you offers on behalf of our business partners. Keep in mind that if you take advantage of an offer from a Synergy business partner and become their customer, they may independently wish to send offers to you. In this case, you will need to inform them separately if you wish to decline receiving future offers from them.

Our goal is to deliver offers to people who we believe will find them of value. Offers are developed and managed under strict conditions designed to safeguard the security and privacy of customer personal information.

Declining Email Offers

Synergy provides customers with an easy means to decline receiving Email offers. Although some customers tell us they appreciate receiving notice of these carefully designed opportunities, we recognise the importance of providing you with choices. At any time, you may request to discontinue receiving these offers from us by simply replying to the Email and informing us of your preferences. All Email offers that you receive from Synergy will inform you of how to decline receiving further Email offers.

Detailed visitor tracking

Synergy respects your right to privacy at all times. This includes the time you spend with us here, on the Synergy website. Each time you come to our Web site, you may provide two levels of information about your visit:

Statistics collected on an aggregate basis as you browse the site, and

Personal information you knowingly choose to furnish.

We want you to be aware of how we handle this information.

As you browse the site, Synergy's computer collects information about your visit, not about you personally. We monitor statistics such as:

• How many people visit our site
• How many people return to our site
• hich pages people visit on our site
  Where people were before they came to synergy.net.au
  The number of people who leave to visit another site promoted on the Synergy website

This information is collected on an aggregate basis. No personal information is associated with the statistics. For example, while we can determine that on a specific day the site had thousands of visitors, we do not know anything about those visitors in terms of email address or any other personal data.

Different technologies are used to collect aggregate statistics. These include: cookies and web server logs. Web server logs tell which pages are more and less popular in our site and where people were before they came to the Synergy website. Cookies tell how many people visit Synergy's site, how many people return to our site, and what language preferences our users have.

These statistics are used to monitor traffic so we can effectively handle site capacity. The statistics also help us determine which parts of the site are most popular. With this information we can continually improve the Synergy site to better meet the needs of customers.